VoiceFLO Workflow Engine

The workflow engine is at the heart of VoiceFLO. This manages your dictation and transcription activity for improved efficiency, productivity and quality control.

VoiceFLO comes with standard workflows 'out of the box' to get you up and running quickly and easily. Workflows can also be designed and implemented by your users by using a simple graphical user interface. This enables you to control document production in line with your business rules.

Key features include:

• Ability to replicate your business processes within VoiceFLO without compromise.
• Automatic routing of work to individuals or groups, internally or externally, based on predefined workflow distribution rules.
• Service level agreements and escalation procedures for different types of work to reinforce business rules.
• Seamless multi site capabilities including home working options.
• Supports outsourcing models to coordinate and control on shore or off shore activities between you and your supplier.
• Comprehensive audit trail which is fully reportable.
• Optional quality assurance checking of work.

Contact us now to find out more about FLOvate and OperaFLO. We will be happy to talk to about your requirements and how we can help.