Case Studies

Claims Handling Case Study: global vehicle claims company

Businesses have to work harder than ever to provide an excellent and agile service. This is especially true for organisations that handle front-line enquiries. Accurate incident-logging, timely processing and security are critical. Learn how this leading claims handling provider, managing 200,000 vehicle repairs p.a., increased visibility across its claims chain.

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Police case studies

Case Study: Lancashire Constabulary

Lancashire Police Complaints unit operates within the Professional Standards department. The Complaints unit is responsible for processing and arbitrating on complaints against members of the force, as such it delivers a very important service and the timeliness of complaint outcomes and the effort taken to reach the right conclusions are very important issues.

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