How to teach an old dog new tricks – What BA reminds us.

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In all of the coverage over the BA IT crisis – this line was my favorite: “If you saw the amount of old infrastructure that this country is hanging off of, you wouldn’t sleep at night,” he said.

Many companies that offer what most of us would consider  critical’ services are struggling to deal with Frankenstein processes and systems that leave them frustrated and confused. In turn, the end user (usually you or me) will also suffer as a result of disjointed data and slow, cumbersome processes. This is typical of many systems in existence today and though the BA example is extreme in its depiction of what could go wrong – it is by no means unique

Why do we put up with it? The Guardian rightly highlights that the reason for this is mainly fear…pick at the thread of these old systems too much and they will likely fall apart. Best to carry on as you are, but as time rolls on businesses invest more and more time in the protection rather than reimagining or strengthening of the data sharing infrastructure elements we rely on.

 “We were leading the communications curve back 20 years ago, and the problem is that that now means that much of our infrastructure is hanging off a 25-year-old backbone. Some data centres are reaching the end of their life. And how do you refurbish that when you can’t turn it off?”

Wilman also said ‘ the sort of outdated infrastructure that could lead to a data centre being brought down by a power surge was unlikely to be limited to the travel industry.’  The long time erosion of how we have ‘always done it’ has far reaching consequences, and IT teams should be quick to act in order to secure their organisational digital security and safety. Those that already see what lays ahead are thinking in terms of ‘Digital Transformation’ – but this can mean a number of things. What’s important is that the critical, central legacy systems are optimised and protected so that business can continue to grow and adapt to the needs of their customers. From that, all things can evolve in a sensible, logical way. No point in changing your call centre staff structure if your phone systems are still scrambled and dated.

Ideally, we want to build, test, graduate out, roll back and measure a duplicate system in tandem with the running of the incumbent. This way you can challenge the new form to its limits to ensure it is failsafe and build in optimisation and future proofing elements allowing change to happen easily and without disruption to the business.

As a result, more of those responsible are looking to a low code solution as they offer the ability to move quickly and without compromise.

You can transform your process, and your operations safely and without limits using our single LEAP™ platform. It’s a low code toolkit from which you can draw on unlimited pre-configured process elements to re-build your existing, or a better way of doing things – safely.


To find out more about our true low code LEAP™ platform – take a look here or give us a call 0330 111 0570.

Thanks to the guys here: https://www.theguardian.com/business/2017/may/30/british-airways-it-failure-experts-doubt-power-surge-claim