Flexible technology, low-code apps, agile delivery: the latest wave of Business Process Management (BPM) software has made automating business processes simpler and more cost-effective than ever before. So if you’re considering BPM, how can you be sure to make your project a success? Here’s our top 6 tips.
1. Do Your Calculations
The average lifespan of a BPM system is 7-12 years, so when weighing up potential BPM offerings, it pays to go in with your eyes open. Subscription-based pricing models offer an attractive purchasing option as you know exactly what you’ll be paying out each month.
2. Know The Cost of Change
You want your Business Process Management system to evolve as fast as your business does, yet the cost of customization is a frequent bugbear for BPM system owners. Ask the BPM vendor: Can I make process enhancements myself? If I don’t have the resources or skills in-house, how much will you charge to do it for me?
3. Fix a Process That Causes Pain
A sure-fire way to engage stakeholders and the wider business is to find a broken process and fix it fast. Automating or improving established processes can get great results, but are often widely ingrained and may take time – and budget – to improve. Focus hard on the quick wins to start with.
4. Align your Process with Business Goals
It sounds obvious, but BPM needs to address the business challenges your company is facing right now. Establishing better workflows in the purchasing department of your EMEA division is not going to win points if your focus is on Asia. Think strategically to win over BPM sceptics!
5. Insist On Expert Advice
BPM vendors should be willing to invest time with you before you sign on the dotted line. How else will they fully understand your processes, challenges and objectives? Expect to be provided with this service free of charge and only sign once you’re confident with their level of knowledge and expertise.
6. Be Meticulous about Metrics
You’ve heard it countless times, but establishing baselines and setting KPIs – however basic – will give you the evidence that BPM works and delivers results. From increasing compliance and service quality to efficiency gains, there are hundreds of KPIs that you can apply to your project. Again, your chosen vendor should work closely with you to identify these, and gear the automation projects around their effective design, delivery and analysis.
WANT TO KNOW MORE ABOUT BPM?
By taking into account these 6 steps, you’ll be in a good position to implement your new BPM workflow system. If you’d like to talk to one of our process experts about how to achieve BPM success in your company, just get in touch with FLOvate.
- New to BPM? Read our free introductory guide: What is Business Process Management? to learn about the discipline – and how it can benefit your organisation.