BPM Terms Explained

If you are just starting to look into optimising your BPM, here are a few key terms you are likely to come across.


Business Process Management is a discipline that focuses on improving business performance. It takes a logical approach to making an organisation’s workflow more efficient and adaptable. It typically involves subjecting a company’s existing workflows process modelling.


A software package built with the aim of designing, implementing and improving business activities. BPMS automates manual (paper based, spreadsheet-based) and typically contains a number of tools to help businesses operate more efficiently including Workflow, Automation, Process Optimisation, Business Intelligence, Enterprise Application Integration

The LEAP Business Process Management system, allows you to map, segment and optimise existing processes. The result is shorter cycles, better visibility at snapshot and granular level; fewer errors, faster responses to customers and suppliers.


Workflow automates an existing process and directs the flow of tasks and documents to the relevant people within it. Workflow may be complemented by triggers, which prompt people within the process to carry out required actions.

Workflow is a core element of LEAP Business Process Management Software, which includes tools such as: process automation, event-based workflow triggers, user tasks and workflow queues. Check out this short video on LEAP workflow.

With workflow installed, you can:

  • Ensure your teams always have the information they need
  • Streamline your process and free up thousands of man hours
  • Understand how long tasks are likely to take
  • Balance workloads effectively
  • Rapidly evaluate complex business calculations


Business Activity Monitoring is about using software to get the big picture of what’s going on in your business right now. It allows us to see where issues are arising so that you can take action fast. Good BPM will allow you full visibility and give you the tools to make changes quickly and safely plus access to access to agile reporting to monitor its impact.

LEAP is powered by a team of experienced professionals who will work with you to set the benchmarks for success and provide tools so that you can review them regularly. Learn about LEAP’s graphical dashboard reports.


A Service Level Agreement forms part of the contract between your business and a supplier. It sets out exactly what the service provider will deliver. A SLA will also dictate what falls within acceptable levels (e.g. a promise to respond in 12 hours).

In LEAP, SLAs are just one of the many factors that can be monitored, measured and improved instantly. You can even trial amendments and initiatives without risk to the process because of its unique agile nature.


A DMS, or Document Management system tracks, manages and stores documents via workflow automation. A DMS may exist as a separate software package, or as a component of a BPM system and is capable of supporting the vast amount of information that enters a business, ranging from original-format files (Word, PDF, Excel) to text or HTML.

Our LEAP software makes it easy to:

  • Reduce the need for paper storage and printing
  • Improve security and access to documentation
  • Increase visibility and collaboration


Management Information is the information that your company gathers and organises this in order to analyse trends, forecast the future, and continuously improve a business in a number of ways. MI can come in many forms including Customer Sales Data, Customer feedback, New business wins, Renewals, Compliance reports, appraisal information etc.

LEAP has an easy to use drag and drop function for reporting so you can easily visualise your data.


Software as a Service or ‘software on demand’, is any software application that you run where the data is not held on your server. Instead of buying a software licence then paying for server maintenance, you lease the software for a specific period – often monthly or annually.

LEAP software can be deployed either on your desktop (hosted on your server) or it can be run “in the cloud” (SaaS option). Our user licences start as little as £70 per month. Find out how much your system will cost.


Business Process Outsourcing is the adoption of a third party to create and manage your BPM and can typically be grouped into two areas:

  • Back office outsourcing covers core operational functions such as purchasing and payroll.
  • Front office outsourcing is involved with customer-related services, such as contact centres.

LEAP allows you full control over you process and systems, meaning you don’t have to reply on third party timelines.


Most process will have other systems it need to draw data from or send data to. This exchange via Enterprise Application Integration is typically achieved by utilising middleware which acts as a kind of broker between systems.

LEAP software systems utilise XML within a messaging server which acts as a distribution centre to receive data from one system to another. Communications between LEAP and external systems – whether that’s your CRM, ERP or any other back office application – happen automatically, without any need for user input.

If you have any questions, please just get in touch – one of our Solutions Team members would be happy to help.

Alternatively you can download our free guide: What is BPM? or Why invest in workflow? in our resources library.


LEAP Low-code software can transform your internal process and deliver solutions up to 10x faster than traditional development. Find out how much your solution will cost here. LEAP is produced by FLOvate Solutions.