LEAP complaint management software

LEAP Complaint Management Software

Complaints workflow software to protect your customers and your reputation

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Complaint Management Steps

 Get your complaints process moving with LEAP.

Watch our video to learn how LEAP can simplify the process of meeting customer needs and FCA requirements.

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FLEXIBLE COMPLAINT MANAGEMENT SOFTWARE

Put complaints right. LEAP complaint management software delivers powerful features for FCA regulated firms and is Low-code so you can react to changes – fast.

Capture complaints

Capture

Record every complaint that comes into your firm using easy to use, tailored online forms.

Manage complaints

Manage

Equip front line staff with in-built business logic so they always know how to treat complaints.

Track progress

Monitor

Provide customers with self-service progress reports at any point in the complaints cycle.

Report data

Report

Schedule detailed FCA and board reports in the click of a button; meet your deadlines with ease.

Improve data

Improve

Identify and eliminate the root cause of complaints with on-demand analytics and dashboards.

POWERFUL FEATURES

Download our guide to the features and benefits of the LEAP complaints handling solution

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Adaptive, data-driven processes for complaints

LEAP empowers knowledge workers to undertake intelligent complaints analysis. A simple Triage Wizard provides simple, Q&A-style assessment to ensure cases flow down the correct path.

This intelligent automation allows operational staff to manage the majority of cases themselves with confidence, leaving only the more complex cases to be handled by your Compliance Managers. All workflows are configurable, allowing you to adapt your processes at any time.

Complaints workflow

Monitor KPIs from configurable dashboards

LEAP’s Dashboards make it easy to visualise how your complaints are performing. Being Low-code, any area of the dashboard can be configured to meet your needs – without involving IT.

This not only makes your firm more agile, but brings down the total cost of ownership –  giving your firm competitive advantage.

Complaints Reporting Dashboard

JUST A FEW OF THE ORGANISATIONS WE WORK WITH

Want to see how your process can be automated and optimised?

Send us some details about your process and we’ll build it in the LEAP platform for you to explore. Simply get in touch to book your free demo.

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