LEAP Complaint Management Software
Complaints workflow software to protect your customers and your reputation
Watch our video to learn how LEAP can simplify the process of meeting customer needs and FCA requirements.
FLEXIBLE COMPLAINT MANAGEMENT SOFTWARE
Put complaints right. LEAP complaint management software delivers powerful features for FCA regulated firms and is Low-code so you can react to changes – fast.
Record every complaint that comes into your firm using easy to use, tailored online forms.
Equip front line staff with in-built business logic so they always know how to treat complaints.
Provide customers with self-service progress reports at any point in the complaints cycle.
Schedule detailed FCA and board reports in the click of a button; meet your deadlines with ease.
Identify and eliminate the root cause of complaints with on-demand analytics and dashboards.
Download our guide to the features and benefits of the LEAP complaints handling solution
Adaptive, data-driven processes for complaints
LEAP empowers knowledge workers to undertake intelligent complaints analysis. A simple Triage Wizard provides simple, Q&A-style assessment to ensure cases flow down the correct path.
This intelligent automation allows operational staff to manage the majority of cases themselves with confidence, leaving only the more complex cases to be handled by your Compliance Managers. All workflows are configurable, allowing you to adapt your processes at any time.
Monitor KPIs from configurable dashboards
LEAP’s Dashboards make it easy to visualise how your complaints are performing. Being Low-code, any area of the dashboard can be configured to meet your needs – without involving IT.
This not only makes your firm more agile, but brings down the total cost of ownership – giving your firm competitive advantage.