Blog Post

Are There Limits to Artificial Intelligence?

What is Artificial Intelligence? Marvin Minsky, commonly known as the father of artificial intelligence (AI), defined it as: “Artificial intelligence is the science of making machines do things that would require intelligence if done by men.” Importantly, this doesn’t mean the machines have to be intelligent. A dumb machine running a clever piece of software, designed and written by humans, is classed as AI. Although digital technology has been an ordinary part of scientific and bureaucratic life since the 1950s, and everyday life since the 1980s, sophisticated marketing campaigns still have most people convinced that technology is something new and potentially revolutionary.

Low Code And Risk Management

Low Code and Risk Management: How does Low-Code Software Increase Organisational Agility in Relation to Risk? Every change initiative brings risk. Unless you manage that risk, it can be detrimental to the business. In this article, we explore how LEAP Low-Code platform can mitigate risk in change management situations. Process Change & Risk Management In […]

Process Cycle Time Reduction

Cycle time is the elapsed time between the start and end of a process. In processes where cycle time is important it is usually measured in days. Examples of these types of processes are mortgage application, insurance claim, grant application, finance application and complaints. Cycle time reduction enhances customer experience for multiple reasons. Read our article to learn more.

What is Multi-Factor Authentication?

Recent high-profile hacks and data breaches have increased the demand for more stringent security measures over customer data. One such measure is multi-factor authentication (MFA). We review what MFA is, and highlight four best practices for securing your processes from attack. What Is Multi-Factor Authentication? Multi-factor authentication (MFA) is, as its name suggests, a layered […]

A Guide to Process Modelling

You have decided that you want to use software to automate one or more of your processes, to increase productivity, reduce inefficiencies and make businesses improvements. But, what do you do next?

What are Workflows?

Why is it Important to Get Workflows Right? Why is it Important to Get Workflows Right? “The sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.” Oxford Dictionaries Workflows are made up of all the steps that need to be taken in order for a task […]

What Part Does Low-Code Play in Digital Transformation?

Digital transformation can be defined as the integration of technology into all aspects of an organisation. This transformation can look different business to business but will result in fundamental changes to business operating processes and how they interact with customers, competitors and suppliers. There are many reasons why an organisation decides it is the right […]

Best Practice Complaints Management

Best Practice Complaints Management: A MICology Guide Complaints processes vary by industry and organisation, and are often complex. As a result, your organisation may have to deal with multiple types of complaint, all with different data requirements and procedures. This guide to best practice complaints management explains how the LEAP Low-Code platform can help you […]

Are we at the Dawn of the Next AI Winter?

Has the importance and impact of artificial intelligence (AI) been overhyped? What is meant by an AI winter? The benefits and reach of developing technologies are often oversold. The same can be said for AI, which has had many cycles of boom and bust. Huge promises are made, and we are told AI is going to impact every part of our lives.