We all know that giving customers what they want – even if they have to find it themselves – is the fastest route to customer satisfaction. So how does the average business create the seamless customer experience epitomised by Amazon et al? […]
Read how self service technology and workflow can turn your end users into your greatest advocates – and save businesses time and money in the process.
Do you need workflow software? Many businesses say “No – we’ve got it covered.” But how flexible are the workflows in your existing system? How well can it adapt to change? We’re not saying you need to replace what you have – whether […]
New to Business Process Management? Get back to the BPM Basics. The LEAP workflow platform contains a wealth of features designed to make your business more efficient. Learn about its key functionality and benefits in this comprehensive list.
Be Clear On BPM: Top 10 Commonly Used Terms Do you know your BAM from your BPM? Business process management has a whole language of its own. Our quick guide will help you decipher some of the most commonly used […]
5 Simple Ideas that Will Improve Your Efficiency Part 5 – Handling Workflows in the Real World The benefits of automating a well-worn, linear process are well established. But the real efficiency gains come from automating processes that happen outside those ‘closed loops’. The […]
Is data entry taking over? Do you spend precious time chasing colleagues for information? Are you fed up of sending spreadsheets back and forth to action simple tasks? If you have a manual process that you’d love to automate, then FLOvate workflow software […]
Do you spend 60% of your time dealing with just 10% of cases? Complaints, vacation requests, loan creating and policy binding: however many cases you manage in your business, there will inevitably be a significant percentage that don’t follow the ‘best-case scenario’. […]
There was an air of surprise when Apple announced the launch of the iPad Pro with the Apple Pencil or what most of us would call a Stylus, in September 2015. This came almost a year after the arrival of […]
Ask five people to describe what ‘workflow’ means and you’ll get ten different answers, that’s the nature of this little word with the big reputation. Even Wikipedia defines it in gloriously ambiguous language (‘…an orchestrated and repeatable pattern of business […]