Frequently Asked Questions
LEAP Low-code FAQ
Today’s businesses demand flexibility when it comes to hosting. LEAP is available in three versions to suit your needs:
- Standard – hosted in the Cloud by FLOvate.
- Advanced – hosted in the Cloud by your organisation.
- Enterprise – hosted on-premise, in the Cloud, or a hybrid of both.
FLOvate offers three hosting packages to suit your organisation:
- Standard: hosted on Microsoft Azure within the EEA.
- Advanced: hosted on Microsoft Azure in a server centre of your choice.
- Enterprise: hosted anywhere.
Yes, LEAP is compliant with current GDPR legislation.
The Advance and Enterprise versions of LEAP are hosted on your organisation’s infrastructure. As a result, only you can access your data. The Standard version of LEAP is hosted within a multi-tenanted version of Microsoft Azure. Each organisation has its own secure SQL Server Database and Document Store.
In addition, LEAP has a powerful User Management & Permissions infrastructure. This gives you the power to control which user groups have access to which data.
This is a .NET Desktop Client and A .NET Web Client accessing a suite of Web Services Hosted on Microsoft Internet Information Server. The LEAP Technology Stack has independent secure access to a Microsoft SQL Server Database, and a file-based document store.
Yes, with the Standard version of LEAP.
No. All versions of LEAP can be hosted in a cloud environment.
Yes. Microsoft Azure backs up your data.
Yes, we guarantee 99.9% uptime. What’s more, the Enterprise version of LEAP can deliver rates as high as 99.99%, depending on the server configuration used. We understand how important it is to keep things running smoothly in your business, and will always notify you in advance if we need to carry out any maintenance.
Certainly. All you need is access to the internet.
For customers in the UK and in the EU, we charge UK VAT @ 20%.
We do not charge VAT for customers outside the UK and EU.
FLOvate offers flexible payment options. For example, we accept payment by credit/debit and accept all major brands.
Our UK customers also have the option of paying by Direct Debit.
Finally, we can invoice your organisation. However, we must receive payment before we apply credits to your account.
Yes. We offer two face-to-face courses: Standard and Advanced. Each of these takes four days to complete. In addition, our digital portal contains a rich source of comprehensive training materials. These will guide and support you as you become familiar with LEAP.
Take the next step on your low-code journey
Finished reading our LEAP low-code FAQ? Our Resources provide a wealth of information about the benefits of the LEAP solution. Watch videos, read best practice guides and learn more about our industry solutions for Claims Management, Policy Management and Complaints Handling.
Ready to book a demo or simply arrange a call back? Then please Contact Us.