My experience after two weeks of building processes on LEAP.
If you know me you might be surprised to discover that I am now a system developer! (Well… kind of, let me explain). My knowledge of coding is minimal which doesn’t sound promising I know, and although I work within a Technology field, my previous job roles didn’t necessarily require me to have in depth knowledge of process technicalities. But of course, this had to change. If I plan to consult businesses regarding our Low-code platform LEAP effectively, I had to understand the process myself. So, after two weeks of thorough training I was tasked with building two business applications from scratch… Well on LEAP.
GETTING TO GRIPS
The importance of consultancy
Building a bespoke business management process involves many steps to ensure it fulfils the company’s needs. So, understanding the business and what processes they endeavour to optimise, along with discussing their key reasons for doing so was the first vital step. As a result of this we will then have a roadmap of what the company wants to achieve.
To get a clear picture of this here is a brief synopsis of the outcomes gained from the first discovery meeting I attended:
The process was for a packaging company to manage their incoming ‘Review’ and ‘Faulty’ requests from their large pool of clients. They wanted to optimise and automate segments of the journey. From identifying the supplier, requesting blueprints and prototypes, appraising the given material, to finally offering a confirmed report back to the client for approval or refusal.
A workflow model such as this will conceptually increase efficient workforce operations and create a more seamless integration of company functionality.
Post discovery meeting I can now check what was discussed and get building! LEAP’s Low-code software can be described as building blocks which represent the workflow wizard. So, when building this BPM system, I needed to pair the correct workflow tools together to achieve the companies desired outcomes.
Building an effective process in LEAP
Our platform LEAP has an extensive configuration capacity so in order to deliver an effective process I implemented a specific set of workflow features that would aid not only the individual user but authority figures and the overall company’s functionality too.
One of the key features I applied was a department driven workflow system. Through this system every departments activity can be logged, allowing ‘Tasks’ to be auto-assigned to different members of the company, or placed in a workflow queue, so a team can action the tasks collaboratively. Operations of this structured nature will lead to a seamlessly integrated workforce, maximising on turnaround speed and productivity.
Focusing on authority figures within the company I added an ‘Authority Request’ function. This meant that when at specific stages, a manager task is triggered to review and sign off, only once completed will the process continue. Alternatively, when external customer interaction is required for formal approval, signatures can be captured via our partnership with DocuSign. These actions can then trigger internal workflow.
Finally, I turned my attention to the company’s external users and how they can interact collaboratively through the BPM application. One way in which we achieved this was by employing a ‘Supplier Portal’ into the system. This enables the supplier to log in, check live order statuses, and then interactively confirm details and upload any required documents as requested by the internal team. I also incorporated an auto-communication function, which triggers updated communications throughout the ‘Review’ stage. These key messages are automatically sent to the correct parties via their preferred sending method (SMS, email, etc.)
These features are all specific to the particular company in question, digitally transforming their business to improve their clients overall experience and operational expenditure. With LEAP, I managed to build this process in a matter of days. This surprised even me knowing just how complex, costly and time consuming bespoke development can be. LEAP takes all those unappealing features out of the equation.
The challenges I faced
During this experience, the main challenge I found prominent was how difficult it was to understand the business in questions needs. When operating a business, you don’t necessarily think about your processes and what would need optimising. Your day to day operations can sometimes put you on auto-pilot. Meaning when faced with the task of process mapping it can be difficult to figure out exactly what workflow tools you would need. The only problem with this is that due to the systematic structure of process building we need this detailed information to build the company the exact business application they have pictured in their mind.
So, this is exactly why consultancy is so important to us to ensure we can offer the best client experience possible, with their perfect process as a result!
My next step moving forward
Having finished my first two BPM systems now I am progressing onto the demo stage. This week I will be meeting with my clients to show them the application created. Knowing of all the beneficial configuration within this system I am confident in LEAP’s ability to help these companies improve their efficiency tenfold.