LEAP for Complaints Management is a fully customisable solution
for all of your customer service issues.
Powered by FLOvate’s Low-code platform, LEAP for Complaints Management can be adapted to suit your business, helping to streamline your complaints handling process and improve customer satisfaction.
How will LEAP help my business?
Watch our video to learn how LEAP for Complaints Management can help your business improve.
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Features that work for you
LEAP includes all of the features you need to improve your complaints handling
process, from customisable forms to real-time dashboards and much more.
Every complaint is entered into LEAP through an easy to use form or via a data capture wizard that is configured with your required fields. Ensuring that the correct data is collected at time of input.
In built Triage Wizards, utilising Q&A assessments, intelligent automation and adaptable workflows, mean that all complaints follow the correct process steps and are directed to the right people.
Real-time dashboards mean that you can keep track of all outstanding or closed complaints at any time. You can monitor volume, response times and the type of complaints, all in editable dashboards.
Comprehensive reports, tailored to suit your requirements, can be built at the click of the button or scheduled to run at periodic times.
By utilising data and on-demand information you can analyse trends to identify the root cause of complaints. Using these insights to take preventative action and make business improvements.