Ticket Management Software
Route problems and queries to the right team member, and monitor until resolution.
Time-consuming and labour-intensive procedures are essential to remain competitive with quick, personalised and effective customer communications.
Using LEAP‘s intuitive visual interface your teams can automate key procedures, create custom trigger-based alerts, and deploy a host of purpose-built applications to streamline existing systems. Once integrated, the LEAP Low-code platform saves time and reduces cost by removing the need for manual processing and speeding up response times.
Benefits of using LEAP within your organisation include:
- Enable 24/7 support – connect all of your communication channels to LEAP, automating ticket collection and escalation with simple parameters
- Powerful automation capability – reduce reliance on repetitive tasks, cutting down admin time significantly
- Cost-effective software – provide staff with a range of functional, customisable tools in one flexible solution
LEAP: Ticket Management Software Features
How LEAP Low-code Technology Can Help
Use LEAP to eliminate blockages, gaps and problem area in your customer service and ticketing systems. Your organisation will benefit from automated ticket handling, trigger-based communications and status tracking ensuring quick and effective handling of customer issues.
Access powerful data collection capabilities across your organisation. An end-to-end view of the ticket management process provides key insights into customer issues, root causes, and overall staff productivity.
Used as a central hub for internal information, LEAP makes it easy to track tickets and promote collaboration between staff. By understanding which departments and teams need to take action, your organisation can minimise duplication of work and resolve customers’ tickets at much greater speed.
LEAP can be deployed to fulfil a range of essential roles. The platform integrates easily with legacy systems, also capable of acting as a central interface for analytics & reporting, collated documentation, client-facing portals and much more.