LEAP for Claims Management can automate and improve your claims processes. Built with the LEAP low-code platform, it contains a range of powerful, flexible pre-coded building blocks that are configured to provide you with a tailored, top rate claims management solution.
By automating and streamlining the claims process you can free up the time your team spends on non-essential and administrative tasks, allowing them more time to spend on the business-critical aspects of their role, increasing productivity and reducing the margin for error.
Why manage claims with LEAP?
LEAP utilises low code technology to build a Claims Management system that works for you and your business.
Make the system your own with advanced customisation
Every claims environment is different. Leap includes over 100 powerful, flexible pre-coded elements or building blocks that can be easily configured together to create an unrivalled claims management system that is tailored to meet your specific processes. Click here to find out more about all of the available features.
End to end claims management in one system
Rather than using multiple systems for different parts of your claims management, LEAP includes all of the features you need need to manage any claim from First Notice of Loss (FNOL) to resolution. From automatic validation and fraud scoring or relevant triaging to reserves and payment recording and integrated customer records, LEAP enables you to deliver digital, customer focused claims management.
User interfaces optimised for when you need them
Most systems offer either a desktop user interface or a web version, both of which have associated strengths and weaknesses. LEAP offers you both based on the same configuration, so you get the best of both worlds. The desktop interface (WPF) allows for a high level of productivity for complex processes and the ability to have two claims open at once, especially useful if you take a call from a customer. The web version, which utilises the latest in HTML5 technology, provides a flexible interface that is available wherever and whenever you need it.
Secure and scalable enterprise architecture
The implementation of LEAP provides the highest levels of information security, so you can be assured that your system and data is completely safe. Based on Microsoft SQL Server and Microsoft Internet Information Server, LEAP offers the scalability of the underlying Microsoft enterprise components and can either be self-hosted on site or within a cloud environment.
Reduce your admin and other associated costs
Eliminate the need for multiple systems and you eliminate the extra costs and license fees that come with them. What’s more, with Leap your costs are based on usage not just number of users. So, you only pay for what you need.
Utilise data to enable smart insights
Flexible reports and dashboards can be analysed to gain real insights into your data and processes, that can power fact-based decision making. Utilise the drag and drop function in the report design studio to create reports based on any data within LEAP and export them out to Excel or Word or as PDFs.
Track all activity with full audit trails
The activity log tracks all changes and updates to a claim during its progression, creating an audit trail with transparency and accountability. This information can be used for ensuring regulatory compliance, responding to customer complaints, monitoring productivity and for identifying training needs.
Get a head start with an out of the box claims workflow
The LEAP for claims management solution has got much of the lengthy configuration work already completed. Based on a six-stage process, workflows and some of the other features have already been built into the system, meaning with some quick customisation you can be up and running in no time at all, and start reaping the benefits of your LEAP system.
Ensure your customers are kept in the loop
Include a customer portal in your LEAP system and you give your customers the power to access their information in real-time, improving their customer experience and ensuring they stay informed each step of the way. Allowing online account access will also save you money, by reducing the volume of calls to your contact centre.
1. Integrated workflow and process management
Rather than using two separate systems for your claims database and associated workflows, LEAP combines them into one powerful solution. With configurable workflows, Robotic Process Automation and a vast range or powerful actions, combined with both explicit and implicit artificial intelligence, your claims process will be optimised, streamlined and improved
2. Integrated Supply Chain Management
Often to resolve a claim you must engage with external suppliers, for example your vehicle repair network. Traditionally this interaction happened separately from your claims system and could include manually chasing updates and relaying information to the claimants. With LEAP’s ProcessWeb subsystem you can allow your partners access via a web portal, so they can enter updates directly into the system, eliminating the need for constant chasing and for rekeying data.
3. Advanced web infrastructure
The inclusion of Web Hook technology and the LEAP messaging serves allows for integration with other systems, including your policy management system, payment software and industry databases including CUE, MID, DVLA and PA
4. Special handling instructions
Special Handling Instructions requires the claims process to vary. For example, when the Insured is deemed a VIP. In this scenario the business may want to shorten the first notification of loss stage or reduce any service level agreements. FLOvate Schemes allows the Workflow of the claims process to differ based on an associated record. When a Scheme is ‘loaded’, the Scheme’s Process configuration ‘overlays’ that of the standard Claim process. Every part of a Process can be altered using Schemes.
5. Data capture forms and wizards
Configurable forms that can be designed so all the relevant and important information is captured at the time of the initial customer interaction. Improve speed and accuracy of data capture by utilising the wide range of available field types, including picklists, dates, tick boxes and rich text, plus validation rules and tools such as postcode lookup and spellcheck can further reduce inaccuracies.
6. Document management and storage
Ensure that all documents, including letters, emails and other communications about the claim are kept together in one, easily accessible place with the document library. Wither they have been sent to you by the claimant, generated within leap or uploaded by a team member, all of the relevant documentation can be indexed, searched and filtered for ease of use. Plus, you can also include documents such as reminders into your workflow.
7. Manage permissions
Control how groups or individual access or interact with areas of the claim record with the permission module. Grant access to users based on their job role, seniority or any other characteristics, ensuring the data is kept safe and secure and that you meet regulatory obligation such as those around data management and GDPR.
What does it cost?
LEAP’s pricing is based on how much users interact with the system. Why pay the same price for a manager that logs in once a week as a claims handler who uses the system every day? User License Activity Credits (ULACs) are purchased in advance and can be topped up as needed.