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Efficient Complaints Handling.

Better Customer Experience.

Utilise LEAP for Complaints Management to automate and optimise your complaints process and you can be assured of a system that will help you become more efficient and effective while improving the overall experience of your customers. 

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Bring Effective and Efficient Complaints Management to your Organisation

Focus on what’s most important to your organisation. Utilise LEAP for Complaints Handling and you will:

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Improve Your Outcomes

Every organisation gets its share of complaints. What matters is how you deal with them. With LEAP, you can react rapidly to complaints when they happen. As a result, you improve outcomes and build customer confidence.

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Monitor Your Complaints

LEAP for Complaints Management makes it easy to track, manage and learn from all your complaints. Whether your processes are formal or informal, be sure that you’re following industry best practices at all times.

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Adapt to Changes

LEAP is powered by FLOvate’s low-code platform. As a result, you can either utilise the standard configuration or fully adapt a solution to fit your bespoke processes – it’s up to you.

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Complaints Handling Made Simple | LEAP Business Process Management Platform
Complaints Handling Made Simple | LEAP Business Process Management Platform - youtube Video

Features that work for you

LEAP includes all of the features you need to improve your Complaints Handling process, from customisable forms to real-time dashboards and much more.
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First notification data capture

Capture all the required information during the first notification (FN) stage with ease. LEAP’s flexible data capture questionnaires offer a wide range of available field types, making forms quick and easy to build and edit.

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Document management and storage

Ensure all communications and documents relating to the complaint are at your fingertips. Everything from letters and emails and scanned image are safely stored, sorted and easy to access from within the LEAP document library

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Reports and dashboards

Build reports and dashboards in LEAP’s design studio. It’s never been so easy to view and analyse data that works for you and your business.

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Milestones

From formal acknowledgements and referral to the regulators, milestones are easy to manage and configure within LEAP. What’s more, they provide an audit trail for complete visibility over key events.

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Communication tools

Keep complainants informed throughout the process without additional effort or expense. LEAP includes built-in communication tools, including email and SMS. These are simple to utilise and automate, so your customers always stay up to date.

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Contact database

Utilise LEAP’s contact database to keep track of all contacts, including customers, suppliers and third parties. Define what information is collected, map relationships and track all communications between your organisation and the complainant.

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Simple Complaints Handling for Better Compliance and Higher Customer Retention

Nobody likes to complain about a product or service. With LEAP, you can turn the process into an opportunity – all safe in the knowledge that you remain compliant.

Stay compliant

Many regulatory bodies insist on strict timescales for actions. LEAP makes rules, milestones and reminders easy to set. As a result, you can track and monitor every process step and deadline – ensuring you stay on the right side of the law.

Fully customisable to fit your process

LEAP includes over 100 flexible and powerful functional building blocks that can be easily configured together to build a best-in- class complaints system.

Be more efficient and reduce costs

One integrated platform means that you can manage your entire complaints process in one place. As a result, you eliminate multiple systems and the cost and complexity that goes with them.

Empower your customers

LEAP enables you to include a customer portal in your complaints system. This not only empowers your customers, improving their experience, but reduces costs within your organisation.

How much will this cost?

We offer three flexible pricing models, starting from £30 per user per month. We can advise which one is best for you, based on your business and hosting needs. To discuss your new Complaints Handling system, please get in touch with our team.

Ready to get started with LEAP for Complaints Handling?

It all starts with a free demo. Click the button below to fill out our quick form and we’ll be in touch to arrange a time that fits into your schedule. Or use our details below to give us a call, email or connect socially. We look forward to hearing from you!

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Visit FLOvate to learn more about the LEAP Low-code Platform and our pre-configured solutions; read our blog for industry insights and watch our videos.