Increase process transparency, sharpen responsiveness
You need a free-flow of information via visual graphs and dashboards to help staff visualise performance, spot any under-performing areas and take action over the root cause of process complaints. Alerts and notifications also need to be sent to customers, providing regular status updates of their claim or application.
Whether accessing key information on a self-serve basis or receiving updates via text message, customers and suppliers will feel fully connected to your processes. Customers spend less time on inbound enquiries so staff are able to focus on value-adding activities.
Speed up cycle time, reduce the cost
To manage a task through its lifecycle, using tracking statuses to define their various states. To be able to quickly identify inter-related processes to see how information is passed between teams. Analyse key communication between process participants and improve control of inputs. Ensure that processes can be changed to accommodate exceptions as close to sources as possible and implement user-friendly dashboards that enable participants to spot problems early.
By reducing the exceptions, improving quality and optimising the achievement of desired process outcomes, your overall process becomes more effective and efficient. The transformation and subsequent reduction in exceptions produces a reduction in terms of process variability leading to a reduction in process cycle and execution time, resulting in a significant cost and manpower saving.
Optimise positive process outcomes, establish best practice
The ability to formalise your process, dividing processes into key stages and implementing tracking statuses. Control process inputs and centralising the method of data collection (including self-service). Reduce exceptions that occur as close as source as possible. Move from a ‘linear’ to collaborative working environment with role-based task allocation.
In addition to speeding up your response times, LEAP provides the detailed, on-the-spot analytics you need to review what is causing negative process outcomes. Know where process leakage and bottlenecks occur. Take action. Create processes that attract and keep customers!