Keep customers in the loop. Improve communication and satisfaction.
Disconnected data makes it difficult to keep your customers and suppliers up to date. Processes that restrict information to just a few users hinder communication and collaboration.
LEAP can help
LEAP enables you to maximise transparency by enabling a free-flow of information. Visual graphs and dashboards help staff visualise performance, spot any under-performing areas and take action over the root cause of process complaints. Alerts and notifications can be sent to customers, providing regular status updates of their claim or application.
The LEAP difference
Whether accessing key information on a self-serve basis or receiving updates via text message, customers and suppliers feel fully connected to your processes. Customers spend less time on inbound enquiries; staff are able to focus on value-adding activities.