Improve response rates and keep customers in the loop.
Fast response times and good communication are critical for persuading customers to do business with you. Yet in the heat of a buying scenario, disconnected processes and a failure to keep prospects up to date can lead to disillusionment and a loss of potential business.
LEAP can help
Becoming the “preferred supplier” comes down to two key things: speed of process, and how often the organisation updates the customer. The LEAP digitisation platform can improve both these elements by:
- Formalising your process, dividing processes into key stages and implementing tracking statuses
- Controlling process inputs and centralising the method of data collection (including self-service)
- Reducing exceptions that occur as close as source as possible;
- Moving from a ‘linear’ to collaborative working environment with role-based task allocation
The LEAP difference
In addition to speeding up your response times, LEAP provides the detailed, on-the-spot analytics you need to review what is causing negative process outcomes. Know where process leakage and bottlenecks occur. Take action. Create processes that attract and keep customers!
See LEAP BPMS in action. Book your FREE business analysis today.
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