Improve response rates and keep customers in the loop.
Fast response times and good communication are critical for persuading customers to do business with you. Yet in the heat of a buying scenario, disconnected processes and a failure to keep prospects up to date can lead to disillusionment and a loss of potential business.
LEAP can help
Becoming the “preferred supplier” comes down to two key things: speed of process, and how often the organisation updates the customer. The LEAP digitisation platform can improve both these elements by:
- Formalising your process, dividing processes into key stages and implementing tracking statuses
- Controlling process inputs and centralising the method of data collection (including self-service)
- Reducing exceptions that occur as close as source as possible;
- Moving from a ‘linear’ to collaborative working environment with role-based task allocation
The LEAP difference
In addition to speeding up your response times, LEAP provides the detailed, on-the-spot analytics you need to review what is causing negative process outcomes. Know where process leakage and bottlenecks occur. Take action. Create processes that attract and keep customers!