Manage, execute and optimise every stage in your process.
All clerical processes can be divided into a number of stages. This varies commonly between five and eight stages depending on the complexity of the process. The most common is seven stages, representing 75%+ of all clerical processes.
Each stage of the process will have different attributes in terms of:
- The skill, training, experience of the individual needed to perform the stage
- Differences in cycle and execution time
- Expectations between each stage, in addition to quality and ‘customer’ service expectations.
- Referral to specialist resources / handoffs to another related process at specific stages
In an unmanaged environment, a combination of behavioural factors combined with a default “select the highest skilled participant” can cause the number and associated costs under management to spiral.
LEAP can help
LEAP BPMS enables you to divide process execution into stages, categorised in the following ways:
- ‘One and done’ – typified by short cycle and execution times
- ‘Multiphase’ – varying widely but typically with cycle times measured in days/weeks. These account for the majority of execution time within any process.
The LEAP difference
Using LEAP, you can manage the handoffs far more effectively. The benefits include:
- Execution of each process stage by a qualified staff member
- Visibility of how well each staff member are performing at each stage, and to oversee progression
- Ability to embed quality checks at each stage to identify and remedy defects (ensuring they are not passed on to the next stage)