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Operational Efficiency

Improving productivity through business process management

In business, the meaning of the term “operational efficiency” can be easily confused. It is often used interchangeably with “efficiency” or “productivity”, for instance.

However, “efficiency” – according to popular management framework ITIL V3 – is a “measure of whether the right amount of resources have been used to deliver a process, service or activity.” If we consider “resources” as input and a “process, service or activity” as output, we have the beginnings of a reliable description.

The free guide explores:

 Measurement, comparison and improvement of operational efficiency
 Achieving operational efficiency with automation

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