In this article, FLOvate Business Analyst Stuart Rudland takes a look at three forces shaping the business software world – and what organisations can be doing right now to harness the benefits.
Look at the Amazons and John Lewis’s of this world and you’d be forgiven for thinking that when it comes to “embracing digital,” most enterprises have got their strategy sorted. But as our attendance at OPEX & Process Transformation Week proved, the majority still […]
As sponsors of this year’s Suffolk Top 100 Influencer project, we were asked: What are the key business challenges facing the Eastern region? Sean Brownell comments on his ‘Big 3’ covering Brexit, Digitisation and InsurTech.
We all know that giving customers what they want – even if they have to find it themselves – is the fastest route to customer satisfaction. So how does the average business create the seamless customer experience epitomised by Amazon et al? […]
Read how self service technology and workflow can turn your end users into your greatest advocates – and save businesses time and money in the process.
Be Clear On BPM: Top 10 Commonly Used Terms Do you know your BAM from your BPM? Business process management has a whole language of its own. Our quick guide will help you decipher some of the most commonly used […]