GDPR, software design, and implementation

What you need to know about GDPR The General Data Protection Regulation (GDPR) is the most comprehensive European data privacy law in decades, it came into effect on 25th May 2018 replacing the Data Protection Act of 1998. In order to make it easier to understand the nature of GDPR, Read more…

By Scott, ago

Build Or Buy Software Debate

Build or Buy: when looking for a software solution to a business problem you traditionally have two choices. Licence a commercial product that may not meet all your requirements, or build a bespoke system at greater cost. We'd like to introduce you to a third option: LEAP low-code software.

By Scott, ago

Low-code or no code?

Increasingly, senior management teams are looking to digitally transform their organisations. They are asking their teams to digitise their processes and move away from paper and analogue systems, such as spreadsheets and emails. This means an investment into software solutions, which typically means either hiring developers to build you a Read more…

By Scott, ago

What Is Process Improvement?

When I was asked to write this article, I thought I would look on the internet and see what definitions came up. I was more than a little disappointed, especially considering some of the sources. My fundamental criticism of the definitions I found is that they give you no idea of what has improved about the process. At a recent FLOvate workshop we asked the question ‘What is Process Improvement?’ We also asked with an opinion as to whether each factor identified was tactical (used to support strategic factors) or strategic?

By Scott, ago

What does that mean? Common tech terms explained

Acronyms, abbreviations and unusual words. Whenever you are introduced to a new world there are lots of terms that are mentioned on websites and in blogs that you are just expected to know. Here we list the meanings of some of the most common terms that can be found in the worlds of process automation and business software, in easy to understand, bitesize chunks. If there are additional terms that you come across that are not listed, please let us know and we will add them.

By Scott, ago

Process Cycle Time Reduction

Cycle time is the elapsed time between the start and end of a process. In processes where cycle time is important it is usually measured in days. Examples of these types of processes are mortgage application, insurance claim, grant application, finance application and complaints. Cycle time reduction enhances customer experience for multiple reasons. Read our article to learn more.

By Scott, ago

What is multi-factor authentication?

As instances of hacking and data breaches continue, so does the demand for more stringent security measures from organisations concerned about attacks and the continued protection of their customer’s data. Multi-factor authentication (MFA) is one type of security measure that is predicted to grow fourfold by 2025. It is a Read more…

By Scott, ago

Process Planning: 8 Steps To Business Improvement

You have decided that you want to use software to automate one or more of your processes, to increase productivity, reduce inefficiencies and make businesses improvements. But, what do you do next?  How do you ensure that the new process is better, and you are not just continuing an inefficient process in a new way? To paraphrase a popular TV show, prepare, prepare, prepare. The work you do before you make a purchase or right a line of code can save you from making mistakes and wasting time and money down the line. Follow our eight-step guide to process planning for business improvements, and you won’t go far wrong.

By Scott, ago

What are workflows?

And why is it important to get them right? “The sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.” Oxford Dictionaries Workflows are made up of all the steps that need to be taken in order for a task to completed. Read more…

By Scott, ago

What part does low-code play in digital transformation?

Digital transformation can be defined at the integration of technology into all aspects of an organisation. This transformation can look different business to business but will result in fundamental changes to business operating processes and how they interact with customers, competitors and suppliers. There are many reasons why an organisation Read more…

By Scott, ago