We all know that giving customers what they want – even if they have to find it themselves – is the fastest route to customer satisfaction. So how does the average business create the seamless customer experience epitomised by Amazon et al? […]
Read how self service technology and workflow can turn your end users into your greatest advocates – and save businesses time and money in the process.
Hot off the press! FLOvate Solutions, the Ipswich-based developer of business process management (BPM) software, has been confirmed as a sponsor for this year’s East Anglian Daily Times Suffolk 100. The Archant Group initiative, now in its third year, is […]
New to Business Process Management? Get back to the BPM Basics. The LEAP workflow platform contains a wealth of features designed to make your business more efficient. Learn about its key functionality and benefits in this comprehensive list.
Be Clear On BPM: Top 10 Commonly Used Terms Do you know your BAM from your BPM? Business process management has a whole language of its own. Our quick guide will help you decipher some of the most commonly used […]
All I Want For Christmas Is… Workflow Software Are you – or is a colleague you know – drowning in a pre-holiday pile of spreadsheets? Then take a look at our lighthearted festive SlideShare, All I Want For Christmas Is Workflow. […]
How Much Does Bespoke BPM Software Cost to Develop? Thinking of building a BPM system from scratch? Try our online calculator first. To Build Or To Buy – it’s the age old question. Check out our handy calculator How Much […]
5 Simple Ideas that Will Improve Your Efficiency Part 5 – Handling Workflows in the Real World The benefits of automating a well-worn, linear process are well established. But the real efficiency gains come from automating processes that happen outside those ‘closed loops’. The […]
So you need new data report to provide you with some additional insight into your business. Perhaps you’ve had an idea about a way to improve efficiency and you want to see if the stats support it. Maybe you’ve been […]
… and how they are dealt with and what can be learnt from them matters most. No matter how efficient an organisation is, complaints are an inevitable and important aspect of business operations, especially when the volume of customer facing […]