Complaints Matter…

Posted Posted in News

… and how they are dealt with and what can be learnt from them matters most. No matter how efficient an organisation is, complaints are an inevitable and important aspect of business operations, especially when the volume of customer facing […]

What is BPM And Why Should I Care?

Posted Posted in LEAP

Business Process Management (BPM) tends to change and develop as a business organically changes, develops and grows over time. Through the development process business owners, managers etc. may find that processes are not adapted in line with the changing business […]